Shipping

earSHOTS Shipping Policy

Thank you for visiting and shopping at earshots.com. Following are the terms and conditions that constitute our Shipping Policy.

New Zealand Shipping Policy

 

Shipment processing time

All New Zealand orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by up to three to four weeks. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges and options for your order will be calculated and displayed at checkout.

 

Shipment method

Estimated delivery time

Shipment cost

Standard post

7-10 business days

Free

Standard post, tracked

7-10 business days

$3.50

Courier 

1-3 business days

$6.50

Courier with Signature

1-3 business days

$9.50

Additional charges

Rural delivery

+$3.00

 

Delivery delays outside of earSHOTS control can occasionally occur.  earSHOTS will undergo an internal investigation on a undelivered packaged after 15 business days.



Australian Shipping Policy

Shipment processing time

All Australian orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays. All orders are shipped from New Zealand.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges and options for your order will be calculated and displayed at checkout.

 

Shipment method

Estimated delivery time

Shipment cost

Standard post (non-tracked)

15-20 business days

Free

Express courier (tracked)

3-5 business days

$20.00

 

Delivery delays outside of earSHOTS control can occasionally occur.  earSHOTS will undergo an internal investigation on a undelivered packaged after 15 business days.




Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped.  If you have selected to track or courier your earSHOTS you will receive a tracking number within 24 hours.

 

Customs, Duties and Taxes

 

Earshots Limited is not responsible for any local customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

earSHOTS Limited is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

Non-New Zealand or Australia Shipping